• Accountability Management at each level of operation is held accountable for running the business and delivering results.
• Open communications within a team approach Openness and the sharing of information across functions are encouraged: the values of diverse ideas are recognized.
• Empowerment Those closest to the point of action are encouraged to make decisions. Managers are responsible for building the skills of their teams. Individuals perform best when they self-manage and delegate effectively.
• Continuous Improvement Constant learning is supported by the Company-wide Knowledge Management Programme.

Given that we have ambitious plans for future growth, it is vital that we develop a cadre of motivated managers that will lead the business in future years.

All top executives & departmental heads within the business unit have been through a 'competency mapping' process and are subject to an annual evaluation. This assesses them in three ways: their performance against business plan, their contribution to the organization, and their achievement of qualitative targets in areas such as safety, talent building and succession planning.

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